Privacy Policy

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Introduction

Welcome to Cadence BPO Limited’s privacy policy.

This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
Cadence BPO Limited acts as a data processor on behalf of our clients (who are data controllers) in respect of personal data supplied to us in relation to their customers for use in our service delivery for the m. Please note that this Privacy Policy does not apply to such personal data processing.Cadence BPO Limited respects your privacy and is committed to protecting your personal data. This privacy policy is provided in a layered format so you can click through to the specific areas set out below. Alternatively, you can download a pdf version of the policy here. Please also use the Glossary to understand the meaning of some of the terms used in this privacy policy.

GLOSSARY

Important information and who we are

Purpose of this privacy policy

Contact details

If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager in the following ways:

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

How is your personal data collected?

How we use your personal data

  • Purpose/Activity
  • Type of data
  • Lawful basis for processing including basis of legitimate interest
  • To register you as a new customer
  • Identity
  • (b) Contact
  • Performance of a contract with you
  • To process and deliver your order including:
  • Manage payments, fees and charges
  • (b) Collect and recover money owed to us
  • Identity
  • Contact
  • Financial
  • Transaction
  • (e) Marketing and Communications
  • Performance of a contract with you
  • (b) Necessary for our legitimate interests (to recover debts due to us)
  • To manage our relationship with you which will include:
  • Notifying you about changes to our terms or privacy policy
  • (b) Asking you to leave a review or take a survey
  • Identity
  • Contact
  • Profile
  • (d) Marketing and Communications
  • Performance of a contract with you
  • Necessary to comply with a legal obligation
  • (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
  • To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
  • Identity
  • Contact
  • (c) Technical
  • Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
  • (b) Necessary to comply with a legal obligation
  • To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
  • Identity
  • Contact
  • Profile
  • Usage
  • Marketing and Communications
  • (f) Technical
  • Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
  • To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
  • Technical
  • (b) Usage
  • Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
  • To make suggestions and recommendations to you about goods or services that may be of interest to you
  • Identity
  • Contact
  • Technical
  • Usage
  • Profile
  • (f) Marketing and Communications
  • Necessary for our legitimate interests (to develop our products/services and grow our business)

Marketing

Opting out

Cookies

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Change of purpose

Disclosures of your personal data

International transfers

We do not transfer your personal data outside the European Economic Area (EEA).

Data security

Data retention

Your legal rights

What we may need from you

Glossary

LAWFUL BASIS

THIRD PARTIES

You have the right to: