Solutions

At Cadence we are so much more than just a call centre. From bespoke contact solutions to analysis, consultancy and data services we've got you covered.

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Full Customer Life Cycle

Cadence focus on building long-term, ongoing relationships with your customers with campaigns covering the main buyer’s lifecycle: reach, acquisition, conversion, retention and brand loyalty / advocacy. Our ultimate aim is to enhance the customer experience and create loyal ambassadors that help expand your reach and brand. The key to creating loyal brand advocates is creating consistently relevant messaging that is in tune with customer needs across all customer contact channels.

Dot Circle
employment agencies
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Dot Circle
employment agencies

Complaints Management

Cadence offers an effortless omnichannel service to customer complaints processes

We engage in more meaningful conversations every day, across every channel, with every customer.

Our learning and development programme is aimed to engage in more meaningful conversations that turn service agents into customer champions

Understanding the return on investment from effectively managing customer complaints is at the forefront of our business

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Consultancy Services

Cadence offer contact centre consultancy services; we provide expert independent contact centre advice.  Our contact centre consultancy services help clients to develop their contact strategy, benchmark costs and optimise their processes.

Cadence will work closely with your people, allowing key information and knowledge transfer to take place.

We offer a wide range of services from strategy, Digital transformation, Outsourcing advice and data analytics

Dot Circle
employment agencies
Created with Snap
Dot Circle
employment agencies

Outsourced Contact Centre

Inbound Call Centre Services

Customer Service
Technical Support & Helpdesk
Customer Acquisition, Up Sell & Retention
Appointment Setting
Lead Qualification
B2B & B2C

Outbound Call Centre Services

Telemarketing & Telesales
Lead Generation
Collections
Appointment Setting
Market Research & Survey
B2B & B2C

Call Centre Channels
Live Chat
Email
Social Media
Text / SMS
Chatbot

Data Services
Data & Contact Strategy Management
Data Supply