Recruitment
The Cadence recruitment team works with our clients to build bespoke people specifications, that are used to recruit the highest matching candidate from our hiring partners.
The Cadence recruitment team works with our clients to build bespoke people specifications, that are used to recruit the highest matching candidate from our hiring partners.
Our structured onboarding ensures every new team member is fully equipped from day one. We combine role-specific learning, company culture, and compliance essentials with leading-edge technology that makes training interactive and engaging. By using the best software platforms, we keep the process streamlined—so our people can focus on mastering great conversations rather than wrestling with complex CRM tools. We actively seek out individuals who embody our values of professionalism, adaptability, and customer focus. Our sourcing strategy combines local community engagement, targeted online campaigns, and partnerships with trusted recruitment platforms. This allows us to connect with high-quality candidates in George, South Africa and Kilmarnock, Scotland, as well as globally for specialist roles.
Our selection process is thorough yet efficient, designed to identify the skills and personality traits that lead to success in a fast-paced BPO environment. We use a mix of behavioural interviews, role-play scenarios, and skills assessments—supported by leading recruitment software—to ensure candidates are ready to excel. By keeping our systems simple and intuitive, we make it easier for applicants to showcase their abilities without unnecessary complexity.
Once selected, every new team member goes through our structured onboarding programme. This blends interactive training, hands-on system practice, and culture immersion, supported by leading-edge learning platforms. By removing barriers and simplifying processes, we help our people focus on building great customer conversations from day one.
