We aim to be Scotland’s premier boutique outsourcer, creating long term partnerships that deliver an exceptional customer experience.
With over 40 years of experience in the industry, Cadence are experts at onboarding new clients seamlessly and efficiently.We invest in training and development so we can build a future for our people and our clients. What will remain constant throughout the cadence journey is our dedication to our customers and employees.
Cadence is proud to be part of the Halo Project in Kilmarnock, and this will be our main location.
HALO is an imaginative, innovative, and inspirational regeneration project at the heart of Kilmarnock town centre. The HALO project will support the growth and resilience of the Ayrshire economy. HALO will create a dynamic commercial, educational, cultural, leisure and lifestyle quarter of the town, fuelled by renewable energy, where people can live, work, learn and play.
Malcolm has extensive experience in delivering omni channel solutions. An enthusiastic and motivational leader with an achievement-orientated and highly visible management style. Strong commercial acumen has resulted in a track record of delivering business transformation and consequently profitable and sustainable business growth.
With over 20 years in the contact centre industry John has been responsible for the growth of large client projects across the sales and service sector.
Creating a strong teamwork culture that promotes trust, respect, commitment, and dedication are key to John and form his core goals and values for Cadence.