About Us | Cadence

About Cadence

Next-generation BPO providing bespoke solutions with a socially responsible approach. As we mark our 4th year in August 2025, we have evolved from our Scottish roots to a dual-site operation, including a new facility in George, South Africa, to better serve global clients. For 4 years, we’ve been accredited as a Real Living Wage employer and ISO 27001/9001 certified, ensuring fair pay, data security, and quality excellence.

Why Cadence

Experienced team of Industry Leaders with over 40 years of experience across multi-channel and multi sector experience
Locations in the United Kingdon and South Africa.
Our people, process and technology combined with our experience, make us the best at what we do
Customer focused in all aspects from Campaign Development to Delivery. High Customer satisfaction rating. Promoter of best practices among peers
Responsive to Customer needs, focused on delivering agile based campaigns to market on time
Customer focused on all aspects from Campaign Development to Delivery
Mutually beneficial contractual models that are both flexible and tailored to each client’s individual requirements, focusing on customer experience metrics. E.g., Quality metrics, Net Promoter Scores and Outcome based models.
Enabling our partners to have access to the latest and the most advanced technology to date without investing in software implementation and customization processes
Hybrid office-based solution using the latest technology.
Cadence aims to deliver sustainable, long-term economic and social benefits for the town of Kilmarnock, Ayrshire and wider Scottish communities.

Team @ Cadence

Malcolm MacLennan - Co-founder and managing partner

Malcolm has extensive experience in delivering omni channel solutions. An enthusiastic and motivational leader with an achievement-orientated and highly visible management style. Strong commercial acumen has resulted in a track record of delivering business transformation and consequently profitable and sustainable business growth.

John Dougan - Co-founder and managing partner

With over 20 years in the contact centre industry John has been responsible for the growth of large client projects across the sales and service sector.

Creating a strong teamwork culture that promotes trust, respect, commitment, and dedication are key to John and form his core goals and values for Cadence.

our vision

Cadence is dedicated to delivering the highest quality of Customer experience delivered with boldness, strength and energy

Empowering everyone in our organisation to be the best they can be, while having a sense of purposefulness in supporting wellbeing in their professional and personal lives

Our Location

Cadence is proudly based in the heart of Kilmarnock city centre, conveniently located next to the train and bus stations, offering easy access for our team and visitors. Our modern, well-appointed office provides a welcoming and efficient workspace, reflecting our commitment to excellence. Additionally, we have a thriving location in George, Western Cape, South Africa, where our operations benefit from the region’s vibrant community and scenic surroundings, further expanding our global presence.

Corporate Social Responsibility

At Cadence we believe that demonstrating corporate social responsibility is an essential part of business in today's world, and we are committed to doing all we can to undertake ethical and sustainable business practices.

Sustainability

Cadence aims to be a carbon neutral company by setting ambitious goals of net zero emissions as part of our corporate climate action plan.

As part of this framework we have chosen a base location that aligns with our sustainability programme, the HALO Cyber and Innovation park.

HALO has evolved through significant community and partner consultation and engagement to deliver sustainable, long-term economic and social benefits for the town of Kilmarnock, Ayrshire and wider Scottish communities.

Philanthropy

Cadence aims to serve the needs of the local community and the surrounding area. Our team is committed to volunteering time to the local community with a range of services.

We aim to deliver friendship, advice and practical help to all those who need it.

Cadence will also allocate a yearly charity budget to a range of local, national and global charities.