People

Recruitment

At Cadence, we not only provide an intellectually stimulating environment for the overall development of individuals but also offer a fun-filled work environment to ensure we bond as a family. We support flexible working arrangements, including work@home or office-based positions from our HQ in Kilmarnock, Scotland, or our new site in George, South Africa.

We are eagerly looking for fresh or experienced, ground-breaking minds who can join us and transform businesses through innovative and meaningful methods. Dedication towards work will not only strengthen our work environment with knowledge and positivity but will also foster dynamism. Currently, we have job openings in several verticals. Apply to the position for which you consider yourself the best fit. We await your talent!

Training

Cadence work in partnership with our client’s learning and development team to evaluate the training needs of the advisors, and create a tailor-made employee learning experience that equips and motivates the team to exceed customer experience requirements. We utilise a bespoke e-learning tool that covers all essential components, from GDPR and privacy through to advanced social media communication skills, which are then incorporated into the learning plan in partnership with our clients.

Leadership Development

We firmly believe that the customer experience industry can offer a rewarding career, and at Cadence we facilitate a leadership development programme to allow our staff to build their career and achieve their maximum potential.

Our programme is centred around five core principles of leadership, and tailored development plans are designed around these:

Communication - Demonstrating integrity ∙ Encouraging constructive dialogue ∙ Creating a shared vision

Engaging people - Developing people ∙ Building partnerships ∙ Sharing leadership

Boundary-less inclusion - Empowering people ∙ Thinking globally ∙ Appreciating diversity

Assure success - Developing technological savvy ∙ Ensuring customer satisfaction ∙ Maintaining a competitive advantage

Continuous change - Achieving personal mastery ∙ Anticipating opportunities ∙ Leading change

Reward & Recognition

At Cadence, we believe that showing your employees you care is a necessity. As a Real Living Wage accredited employer and proud winner of Ayrshire Business of the Year, we are committed to fostering a supportive and rewarding workplace.

We offer an industry-leading rewards scheme that integrates all the key considerations unique to our organisation, enabling us to implement a reward strategy that enhances employee recognition and maximises employee potential and performance.

Our rewards scheme is thoughtfully designed to ensure employees feel valued, while incentivising practices that deliver optimal results for our clients and promote an excellent customer experience. Bespoke schemes are implemented, focusing on a balanced scorecard matrix with elements for quality, Net Promoter Score, and revenue optimisation

Sustainability

Cadence is committed to becoming a carbon-neutral company, setting ambitious goals to achieve net zero emissions as part of our corporate climate action plan.

Our operations are guided by a sustainability framework designed to deliver long-term environmental, economic, and social benefits for the communities where we operate, including Kilmarnock in Scotland and George in South Africa.

Philanthropy

Cadence aims to serve the needs of the local community and the surrounding area. Our team is committed to volunteering time to the local community with a range of services.

We aim to deliver friendship, advice and practical help to all those who need it.

Cadence will also allocate a yearly charity budget to a range of local, national and global charities.