People

Recruitment

At Cadence we not only provide an intellectually stimulating environment for overall development of individuals but also have a fun filled work environment to ensure we bond as a family.

We are eagerly looking for fresh/experienced and ground-breaking minds who can come on board and transform businesses through innovative and meaningful methods.Dedication towards work will not only strengthen our work environment with knowledge and positivity but will also foster dynamism. Currently, we have job openings in several verticals. Apply to the option for which you consider yourself as the best fit. We await your talent!

Training

Cadence work in partnership with our client’s learning and development team to evaluate the training needs of the advisors, and create a tailor-made employee learning experience that equips and motivates the team to exceed customer experience requirements. We utilise a bespoke e-learning tool that covers all essential components, from GDPR and privacy through to advanced social media communication skills, which are then incorporated into the learning plan in partnership with our clients.

Leadership Development

We firmly believe that the customer experience industry can offer a rewarding career, and at Cadence we facilitate a leadership development programme to allow our staff to build their career and achieve their maximum potential.

Our programme is centred around five core principles of leadership, and tailored development plans are designed around these:

Communication - Demonstrating integrity ∙ Encouraging constructive dialogue ∙ Creating a shared vision

Engaging people - Developing people ∙ Building partnerships ∙ Sharing leadership

Boundary-less inclusion - Empowering people ∙ Thinking globally ∙ Appreciating diversity

Assure success - Developing technological savvy ∙ Ensuring customer satisfaction ∙ Maintaining a competitive advantage

Continuous change - Achieving personal mastery ∙ Anticipating opportunities ∙ Leading change

Reward & Recognition

Cadence believe that showing your employees you care is a necessity.

We have an industry leading rewards scheme which brings together all the key considerations unique to our organisation so we can implement a reward strategy that improves employee recognition and capitalises on employee potential and performance.

Our rewards scheme is thoughtfully designed to ensure that employees feel valued, whilst incentivising practises that deliver optimal results for our clients and promote an excellent customer experience. Bespoke schemes are implemented focusing on a balanced scorecard matrix with elements for quality, Net Promoter Score, and Revenue optimisation.

Sustainability

Cadence aims to be a carbon neutral company by setting ambitious goals of net zero emissions as part of our corporate climate action plan.

As part of this framework we have chosen a base location that aligns with our sustainability programme, the HALO Cyber and Innovation park.

HALO has evolved through significant community and partner consultation and engagement to deliver sustainable, long-term economic and social benefits for the town of Kilmarnock, Ayrshire and wider Scottish communities.

Philanthropy

Cadence aims to serve the needs of the local community and the surrounding area. Our team is committed to volunteering time to the local community with a range of services.

We aim to deliver friendship, advice and practical help to all those who need it.

Cadence will also allocate a yearly charity budget to a range of local, national and global charities.