Dots Rectangle About Us

Our mission is to be Scotland's premier boutique outsourcer, creating long term partnerships that deliver an exceptional customer experience.

With over 40 years of leadership experience in the industry, Cadence are experts at onboarding new clients seamlessly and efficiently. We continuously seek to improve and develop our people and processes, investing in training and development so we can build a future for our people and our clients. What will remain constant throughout the Cadence journey is our dedication to our clients and employees.

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Our Services

Full Customer Life Cycle

  • Cadence will deliver key metrics on the progression of a customer's journey when interacting with your brand.

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Complaints Management

  • Cadence offers a complaints management framework that facilitates continuous improvement in a cost effective manner.

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Consultancy Services

  • Cadence provide expert independent consultancy services to optimise your contact centre operation. We can help clients to develop their contact strategy, benchmark costs and optimise their processes.

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Outsourced Contact Centre

  • We provide bespoke contact centre solutions for your business, whether it be for a focused tactical campaign or a complete omnichannel customer experience, tailored to your requirements.

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Our Solutions